1. Introduction
RentUFS (“RentUFS,” “we,” “us,” or “our”) operates a peer-to-peer car rental marketplace that connects vehicle owners (“hosts”) with renters (“drivers”). This Privacy Policy explains how we collect, use, share, and protect personal information when you access or use our website, mobile applications, and related services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated into and forms part of our Terms of Service.
2. Information We Collect
We collect information you provide directly to us, information generated by your use of the Services, and information from third parties.
Information you provide directly.
- Account information: name, email address, phone number, password, date of birth, and account type (driver, host, or both).
- Identity verification: driver’s license number, issuing state, expiration date, and uploaded license images.
- Host information: business name, business address, tax identification information for payouts, and bank account or payout details handled through our payment processor.
- Vehicle information: VIN, license plate, make, model, year, photos, pricing, location, and registration documents.
- Booking information: rental dates, pickup and return inspections, communications between hosts and drivers, and incident reports.
- Payment information: we do not store full credit card numbers; payments are processed by Stripe and we retain only tokenized references and last-4 digits.
- Communications: messages you send to us via email, SMS, in-app chat, or support requests.
Information collected automatically.
- Usage data: pages viewed, features used, search queries, timestamps, and referring URLs.
- Device and log data: IP address, browser type, operating system, device identifiers, and crash logs.
- Location data: approximate location derived from IP address, and (where you provide consent) precise location used for nearby vehicle search and pickup/return verification.
- Cookies and similar technologies: see Section 6.
Information from third parties.
- Authentication providers (e.g., Sign in with Google) for sign-in flows.
- Payment processors for transaction status and dispute information.
- Insurance partners for coverage eligibility, on-rent coverage activation, and claim status.
- Mapping and geocoding providers used to display vehicle locations.
- Identity and driving record verification services where required by law or our risk policies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Services, including matching renters with hosts, processing bookings, and supporting trips end-to-end.
- Process payments, payouts, refunds, and incidental charges such as tolls, citations, and host-submitted charges.
- Verify identity, eligibility, and driver licensing.
- Bind, activate, and manage on-rent insurance coverage with our insurance partners.
- Communicate with you about your account, bookings, support inquiries, security alerts, and policy updates via email and SMS.
- Detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms of Service.
- Comply with legal obligations, court orders, and lawful requests from public authorities.
- Analyze usage patterns to understand how the Services are used and to improve features and reliability.
5. Third-Party Service Providers
The Services rely on third-party providers, each of which receives only the information necessary to perform its function. These currently include:
- Stripe for payment processing and payouts.
- Twilio for transactional SMS notifications.
- SendGrid for transactional email delivery.
- Google Maps Platform for geocoding, location search, and map display.
- MongoDB Atlas for database hosting.
- Cloudinary for image hosting and delivery.
- TeqMobility for on-rent insurance coverage.
- TollSpot for automated toll detection and settlement.
Each of these providers operates under its own privacy policy. We encourage you to review their policies for additional detail on how they handle your information.
6. Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure your session, and analyze how the Services are used. You can control cookies through your browser settings; disabling cookies may affect your ability to use parts of the Services, such as staying signed in between visits.
7. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services. We may retain certain information for longer where required to comply with legal, tax, accounting, insurance, dispute resolution, or fraud prevention obligations. Booking records and related communications are typically retained for at least the period required by applicable law and any active or potential insurance claim periods.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, hashed passwords, scoped access controls, and secure handling of payment data through PCI-compliant processors. No system is perfectly secure, however, and we cannot guarantee the absolute security of your information.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and associated personal information, subject to records we must retain for legal, tax, or insurance reasons.
- Object to or restrict certain processing.
- Port your information to another service in a structured, machine-readable format.
- Opt out of SMS messages at any time by replying STOP to any text from RentUFS.
- Withdraw consent for any processing based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at support@rentufs.com. We will respond within the time period required by applicable law.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell personal information.
10. Children’s Privacy
The Services are not directed to individuals under 21 years of age, and we do not knowingly collect personal information from individuals under 21. If you believe a person under 21 has provided us with personal information, please contact us at support@rentufs.com and we will take appropriate steps to delete it.
11. International Users
The Services are hosted in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States, which may have data protection laws different from those of your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Updated” date at the top of this page and, where appropriate, notify you by email or in-app notice. Your continued use of the Services after a revised Policy becomes effective constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
For questions about this Privacy Policy, contact us at support@rentufs.com.